Delivery Policy

Last Updated: March 24, 2025

At InfinityHato, we are committed to ensuring that your furniture is delivered to you in a timely and secure manner. This Delivery Policy outlines the terms and conditions for shipping and delivery of products purchased from our website or in-store. Please read through this policy carefully before placing an order.

1. Delivery Areas

We offer delivery services within the United States. At this time, we are unable to ship internationally, but we are continuously exploring ways to expand our shipping capabilities. Please contact our customer service team for any inquiries regarding delivery to areas outside the United States.

2. Delivery Times

Delivery times are estimated based on your location and the availability of the products you ordered. Once your order is processed, we will provide you with an estimated delivery window. Please note that delivery times may vary due to factors such as product availability, distance, or third-party carrier delays.

  • Standard Delivery: Typically takes between 5-10 business days from the date your order is processed and shipped.
  • Express Delivery: If available, we offer expedited delivery options. Delivery times will be faster, generally between 2-5 business days depending on your location.
  • Special Orders/Customization: Items that require customization or are special orders may take longer to process and deliver. The expected delivery time for such items will be provided at the time of purchase.

3. Shipping Charges

Shipping charges will be calculated at checkout based on the following:

  • The total weight and dimensions of your order.
  • The delivery destination.
  • Whether the items are eligible for free shipping (promotions or offers may apply).

Certain promotional periods may offer free or discounted shipping on select products or orders over a certain value. Please check the terms of the promotion before completing your purchase.

4. Delivery Method

We use a variety of trusted third-party carriers to deliver your furniture, including but not limited to:

  • UPS
  • FedEx
  • Local delivery services for bulky or oversized items.

For large furniture pieces, we may offer a White Glove Delivery Service, which includes in-home delivery and assembly of your furniture, ensuring that it is placed exactly where you want it.

5. Delivery Tracking

Once your order is dispatched, you will receive an email with tracking information so you can monitor the status of your shipment. If you do not receive your tracking details within the time frame provided, please contact our customer service team for assistance.

6. Delivery Restrictions

Some items may have delivery restrictions due to their size, weight, or nature. In such cases, you will be notified during checkout, and we may contact you to discuss alternate delivery options.

  • Shipping to Remote Areas: Deliveries to remote or hard-to-reach areas may experience longer shipping times or additional shipping costs. We will inform you of any additional charges at the time of purchase.
  • Large or Bulky Items: For particularly large or heavy furniture, additional charges may apply. We will inform you if any such charges are applicable before processing your order.

7. Delivery Issues

While we strive to deliver your products on time and in perfect condition, delays or damage may occasionally occur. If you experience any issues with your delivery, such as delayed shipments or damaged goods, please contact our customer service team as soon as possible so that we can resolve the issue.

  • Damaged Items: If you receive a damaged or defective item, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund based on the circumstances, and we will cover the return shipping costs for damaged items.
  • Missing Items: If any items from your order are missing, please contact us immediately, and we will investigate the matter and resolve it as quickly as possible.

8. Delivery Confirmation

When your order is delivered, we may require a signature or confirmation of receipt, especially for high-value or bulky items. If you are not available to receive the delivery, please ensure that a trusted individual can sign for the goods on your behalf.

9. Contacting Us for Delivery Inquiries

If you have any questions about your delivery, or if you experience any problems with your shipment, please contact our customer service team for assistance:

10. Delivery and Returns

If you wish to return an item, please refer to our Refund and Returns Policy for detailed instructions. Depending on the reason for the return, you may be responsible for return shipping costs unless the item is defective or damaged.

11. Delivery Limitations

We are not responsible for delays caused by third-party carriers, weather conditions, or other external factors. We will make every effort to ensure that your delivery is processed in a timely manner, but external factors may affect delivery times.

12. Changes to This Delivery Policy

InfinityHato reserves the right to change or update this Delivery Policy at any time without prior notice. The updated policy will be posted on this page, and the “Last Updated” date will reflect the most recent changes.

By placing an order with InfinityHato, you agree to the terms outlined in this Delivery Policy.

Thank you for choosing InfinityHato. We are excited to help you create your dream space with our high-quality furniture!