Sales Policy

Last Updated: March 24, 2025

At InfinityHato, we are committed to providing high-quality furniture and exceptional customer service. Our Sales Policy outlines the terms and conditions under which we sell our products. By making a purchase from InfinityHato, you agree to the terms set forth in this policy.

Pricing

  1. Product Prices: All prices are listed in U.S. dollars (USD) and are subject to change without notice. Prices displayed on the website or in-store may vary depending on promotions, discounts, or seasonal sales.
  2. Promotions and Discounts: From time to time, InfinityHato may offer special promotions, discounts, or sales events. These offers are subject to availability and may not be combined with other offers unless stated otherwise.
  3. Taxes: Sales tax will be applied to your order based on the applicable tax rate in your location.

Order Processing

  1. Order Confirmation: Once you place an order on our website or in-store, you will receive an order confirmation via email or in person. This confirmation will include the details of your purchase, including product information, price, and estimated delivery date.
  2. Order Fulfillment: Orders are processed as quickly as possible, typically within 1-3 business days. However, some items may require additional processing time due to inventory availability or customization.
  3. Order Cancellations: Once an order has been confirmed and processed, cancellations are not guaranteed. If you wish to cancel an order, please contact our customer service team immediately at (970) 532-3423. If the order has not been shipped or fulfilled, we will do our best to accommodate your cancellation request.

Payment Methods

InfinityHato accepts the following payment methods for both online and in-store purchases:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Financing options (subject to approval)

Payments must be made in full at the time of purchase. For any financing options, please review the terms and conditions of our financing partners.

Delivery and Shipping

  1. Delivery Time: Delivery times may vary depending on your location and the availability of the item. You will receive an estimated delivery date upon checkout, and our team will notify you when your order has shipped.
  2. Shipping Fees: Shipping costs will be calculated at checkout based on your location and the weight of the items ordered. Certain promotions may offer free shipping on select products or orders above a specified value.
  3. Delivery Area: We currently offer delivery services within the United States. If you are outside our delivery zone, please contact our customer service team for alternative arrangements.

Returns and Exchanges

We want you to be satisfied with your purchase. If you are not completely happy with your furniture, please refer to our Refund and Returns Policy for detailed information on how to initiate a return or exchange. All returns and exchanges must adhere to the guidelines outlined in that policy.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately upon receipt of your order. We will work with you to arrange a replacement, exchange, or full refund. Please refer to our Refund and Returns Policy for further details.

Warranty

  1. Manufacturer’s Warranty: Many of our products come with a manufacturer’s warranty, which typically covers defects in material or craftsmanship. Warranty details will vary by product, and you can find the specific warranty information in the product description on our website or from our sales team in-store.
  2. Exclusions: The warranty does not cover damage caused by misuse, improper care, or accidents.

Customer Support

If you have any questions regarding the purchase process, product information, or any other inquiries, please don’t hesitate to contact our customer service team:

Our customer service team is available to assist you and ensure you have a smooth and pleasant shopping experience.

Changes to the Sales Policy

InfinityHato reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes will be posted on this page, with the “Last Updated” date indicating the most recent revision.

By purchasing from InfinityHato, you agree to the terms and conditions set forth in this Sales Policy. Thank you for choosing us as your trusted source for premium furniture!